United Kingdom (Domestic)**
All UK orders are shipped via Royal Mail, DPD, or DHL Express.
- Standard Delivery: Orders take 3-5 working days to be delivered.
- Express Delivery: Orders placed before 12 PM will be delivered the next day. Orders placed after 12 PM will take 1-2 working days to be delivered.
Tracking numbers will be provided via email. Once an order is fulfilled and a tracking number is provided, **HIA** is not responsible for the loss or delay of a parcel.
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Europe
All European orders are shipped via Royal Mail, Deutsche Post, or DHL Express.
- Standard Shipping:** Delivery takes 7-10 working days via Royal Mail or Deutsche Post.
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Express Shipping:** Delivery takes 2-4 working days via DHL Express.
Tracking numbers will be provided via email. Once an order is fulfilled and a tracking number is provided, HIA is not responsible for the loss or delay of a parcel.
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USA & Canada
Orders to the USA and Canada are shipped via Royal Mail, Deutsche Post, or DHL Express.
- Standard Shipping: Delivery takes 7-10 working days via Royal Mail or Deutsche Post.
- Express Shipping: Delivery takes 2-4 working days via DHL Express.
Tracking numbers will be provided via email. Once an order is fulfilled and a tracking number is provided, HIA is not responsible for the loss or delay of a parcel.
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**Middle East**
All orders to the Middle East are shipped via DHL Express.
- Express Shipping: Delivery takes 2-4 working days.
Tracking numbers will be provided via email. Once an order is fulfilled and a tracking number is provided, HIA is not responsible for the loss or delay of a parcel.
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International Taxes & Duties – Important Disclaimer
HIA is NOT responsible for any delays caused by customs clearance or for import duties and taxes, as these are beyond our control. Orders do not cover possible customs fees or import duties, which may be applied by your country’s customs authorities upon delivery.
Before placing an order with HIA, we strongly recommend researching your country’s customs laws and regulations or contacting them directly.
If you fail to comply with customs requirements and the parcel is returned to **HIA**, you will be responsible for any additional fees incurred for return and re-delivery.
Thank you for choosing the Luma Collection. Each piece is thoughtfully crafted to ensure quality, comfort, and elegance.
Pre-order policy
Production Time:
All items are made on a pre-order basis. Please allow [X–X weeks] for production and dispatch. Timelines may vary slightly due to demand, but we always aim to deliver as soon as possible.
What’s Included:
Each abaya is a three-piece set, including:
• Abaya
• Matching hijab
• Inner underpiece
Designed to offer modesty, comfort, and effortless wear.
Order Changes & Cancellations:
Due to the made-to-order nature of our pieces, all pre-orders are final. Once an order is placed, it cannot be cancelled, modified, or refunded.
Shipping:
Orders will be shipped once production is complete. You will receive a confirmation email with tracking details once your order has been dispatched.
Delays:
While we strive to meet our timelines, unforeseen delays may occur. We appreciate your patience and understanding as we ensure every piece meets our quality standards.